Outstanding Service, Outstanding Results.
Deciding on a towing service is a big step. To make sure it is a step in the right direction; choose the company best qualified to handle your towing needs:
About On Site Towing
We are a customer service first base company. We take great pride in our customer service and placing ourselves in the manager shoes.
All of my account managers and office staff are blue star certified as well as fair housing certified.
We understand the importance of resident satisfaction as well as being an effective tool of enforcement when needed.
We know all parties are human there is errors and mistakes, and we are always there to help you in those situations.
Our business is based on quality and not quantity. We also try to use all the most current and updated technology to make our job more efficient and trans parent.
Our drivers, trucks, and service staff all fit our customer service standards as well as image. We have newest state of the art equipment, clean dress uniform employees, as well as educated employees. Majority of our staff is X law enforcement or military.
We are very involved with the apartment association, as well as towing associations. We are leaders in our industry and are very involved in legislative matters of improving our industry.
I guess the most valuable thing about us is we are not just a vendor, we are part of your team.
On Site Towing averages more experience and more advanced industry education compared to competing companies. This is why On Site Towing is truly the “Towing Leader” in quality and customer satisfaction. Our customer satisfaction is reflected in our high leading rate of repeat and referral business.
On Site Towing owns new “state of the art” towing equipment. Our trucks are clean and well maintained so we can represent our customers to the fullest extent. We understand that we are the first image and impression of our customers.
On Site Towing also uses the most advanced towing software “Towbook.” Towbook allow us to process calls faster and efficiently Towbook allows us to monitor all calls and ensure that they are handled in a timely manor.
We began our business with the hope of restoring integrity and value to the towing industry. Whether you need a tow across town or across the state, give us a call and we’ll provide a competitive bid and get your vehicle where it needs to be safely and on time.
ON SITE TOWING
On Site Towing employs only professional, ethical, drug-free employees to enforce your parking regulations. All employees undergo criminal background checks and drug and alcohol tests. All employees receive thorough training in customer relations, tactical communication, and understand the importance of maintaining a professional demeanor at all times.
All On Site Towing’s staff are required to wear clean uniforms, with their employee ID displayed. We understand that we are an extension of your business, and your company will be professionally represented at all times.
On Site Towing is powered by Towbook, the best towing management software in the world. Having Towbook allows us to provide some great added benefits to the customer’s we service.
Account Access. Our Private Property customers each have the ability to log into the Towbook system at any time to request a tow or review records. By logging into Towbook, customers can review a complete listing of all vehicles we have moved for your company, including all current activity. You can also view photographs of the vehicles we have towed for your business.
Email Notifications. Your account will receive an automatic email notification every time we tow a vehicle. Included with each email is the ability to view photographs of each towed vehicle.
Storage Lot Notifications. We also send automatic email notification to storage lots each time we move a vehicle.